Privacy policy

Last updated: November 9, 2025

Privacy Policy — Stylchemy

Stylchemy (referred to as “Stylchemy”, “we”, “us”, or “our”) operates the online store at https://stylchemy.com (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services.

1. Controller & Contact
For the purposes of applicable data protection laws, Stylchemy is the data controller of your personal information.
Contact email: dorota@stylchemy.com
Postal address: 5 Quai du Commerce, Lyon, 69009, FR

2. Personal information we collect
We may collect the following categories of personal information, depending on how you interact with our Services:

  • Contact & account information: name, email address, billing and shipping addresses, phone number.

  • Payment & transaction information: payment card or other payment details (processed by our payment providers), order history, transaction confirmations.

  • Device & usage data: IP address, browser type, device identifiers, pages viewed, time and date of visits, referrer URL, and similar technical data.

  • Communications: messages you send to our customer support, reviews, and other correspondence.

  • Marketing preferences: opt-in/opt-out choices for promotional communications.

3. Sources of personal information
We collect information:

  • Directly from you (for example when you create an account, place an order, or contact support).

  • Automatically when you use the Services (via cookies, analytics and other tracking technologies).

  • From service providers and partners who help provide the Services (e.g., payment processors, shipping partners, analytics providers).

4. How we use personal information
We use personal information to:

  • Provide, process and fulfill orders, manage payments, and deliver customer service.

  • Personalize and improve the Services (including product recommendations).

  • Send transactional communications (order confirmations, shipping notices) and, where permitted, marketing messages.

  • Detect, prevent and respond to fraud or other illegal activity and to secure our Services.

  • Comply with legal obligations and respond to lawful requests.

5. Legal bases for processing (EEA/UK)
If you are located in the EEA/UK, our legal bases for processing personal data include performance of a contract (e.g., to fulfill your orders), our legitimate interests (e.g., fraud prevention, improving our Services), and where required, your consent (e.g., for marketing cookies or email marketing). You may withdraw consent at any time.

6. Disclosure of personal information
We may share personal information with:

  • Shopify and other service providers who perform services on our behalf (payment processors, shipping carriers, hosting, analytics, email platforms).

  • Third parties where necessary for legal reasons (e.g., to comply with a court order) or to protect rights and safety.

  • Business partners where you have consented to the sharing (for marketing or joint promotions).

Note about Shopify: Our store is hosted on Shopify. Shopify may process personal information on our behalf and according to its privacy practices. For details on how Shopify processes data, see Shopify’s privacy information for consumers. Shopify

7. International transfers
Your data may be processed or stored in countries other than your own. When we transfer personal data outside the EEA/UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses (or other lawful transfer mechanisms). European Commission

8. Cookies & tracking
We use cookies and similar technologies to operate the Services and for analytics, marketing and personalization. You can control cookie preferences through your browser settings or our cookie/consent tool.

9. Data retention
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements. Retention periods depend on the category of data and legal requirements.

10. Your rights
Subject to local law, you may have rights including:

  • Access to personal data we hold about you.

  • Correction of inaccurate data.

  • Deletion (erasure) of your personal information.

  • Restriction or objection to processing.

  • Data portability (where applicable).
    To exercise your rights, contact us at dorota@stylchemy.com. We may need to verify your identity before responding.

11. Children
Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

12. Security
We implement reasonable administrative, technical and physical safeguards designed to protect personal information. No security measure is perfect—transmission of data over the internet carries some risk.

13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date and, where appropriate, notify you of material changes.

Contact
If you have questions, requests or complaints about our privacy practices, please contact: dorota@stylchemy.com or at the address above.